Modern Byte - Support

Yes, we provide extensive technical support for our customers. Once you have an account with us, you will be able to login into our support area that includes extensive documentation and knowledgebase as well as an online helpdesk that is available 24/7/365 allowing you to direct questions to our support staff.

What if I lose my mbONE™ login password?

If you forget your password, please send an Email request with your username and the domain(s) that you have hosted with us to support@modernbyte.com . We will send your username and password to the Email account that you have specified in your Contact Info within one business day. If for some reason you are unable to access the email account that you have specified in your Contact Info, you must fax us two (2) pieces of acceptable identification and the Email address that you are able to access so that we can email you with your login information.

Do you offer dial-up Internet access accounts?

No. You must provide your own internet access.

Technical FAQ

Can I access my website with or without the www?

All our servers are configured to allow you to access your website with or without the www. That means typing yourdomain.com into your browser is the same as typing www.yourdomain.com .

Do you host all top level domain names (international domain names)?

Yes. All top level domain names work with Modern Byte.

What kind of servers do you operate?

We own and operate our own servers. Our most common server configuration are Pentium 4 2.4Ghz servers with 1Gb of memory as well as Dual Xeon 2Ghz servers with 1Gb of memory.

Do you support Microsoft Frontpage extensions?

Yes. Once you login to your control panel, you have the option of enabling or disabling Microsoft Frontpage extensions free of charge.

Do you support active server pages (ASP) or ColdFusion?

No. These require a Windows platform and for the moment, we operate only Linux based servers. However, we will be considering Windows 2003 servers in the near future.

Do you offer subdomains and domain pointers?

Yes. Depending on your hosting package, you will be able to create subdomains and domain pointers.

Billing FAQ

Are there any hidden fees?

Absolutely not. All fees are announced up front – no surprises. We will never charge you for anything that you do not approve.

Are there any setup fees?

No, there are no setup fees to join.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Checks, and Money Orders.

What currency are your fees in?

All Modern Byte fees are in United States Dollars (USD).

Canadian customers who wish to pay via check or money order have the option of paying in Canadian funds.

Do you accept payment in other currencies?

At this time, we only accept credit card payments in US funds and check or money order payments in US or Canadian funds. Although we offer a currency conversion utility that is able to display our fees in Australian Dollars, English Pounds etc, it is solely for information purposes.

Can I pay monthly?

Absolutely. We offer monthly, quarterly, semi-annually, and annual payment terms. The longer the term that you choose, the more you save. Customers ordering semi-annual contracts receive one month of free hosting while customers who sign up for an annual contract receive three months free.

Can I upgrade?

Yes. If at a later time you require a larger hosting package, simply login to your account and create a help ticket requesting an upgrade. We will take care of the rest.

Can I pay via Credit Card?

Yes. We accept credit card payments through 2Checkout and PayPal. The payments are withdrawn automatically either monthly, quarterly, semi-annually or annually depending on your preference.

Can I pay via check or money order?

As a convenience to our customers, Modern Byte accepts checks or money orders for quarterly, semi-annual, and annual contracts. Visit our secure online order form and choose Check or Money Order as your method of payment. Be sure to print two copies of the final receipt – one copy for your own safekeeping and another to send to us with your check. Make the check payable to Modern Byte and mail the check and receipt to:

Modern Byte
5785 Yonge St. #1505
Toronto, Ontario
Canada
M2M 4J2

Please note that checks and money orders must be in US or Canadian funds. We will activate your account once we have received your check or money order.